New salesman brings energy and experience

IN AN ONGOING QUEST TO BRING THE BEST SERVICE AS WELL AS BEST PRODUCTS TO THE STONE AND TILE INDUSTRY, BRAXTON-BRAGG ANNOUNCES THE ADDITION OF DARRELL LYNCH TO THE SALES TEAM.

“It’s not very often that you go into a fast food restaurant and come out impressed with the quality of the service that you have just experienced, …” said Bill Hickey, Director of Sales at Braxton-Bragg, “(but) from the greeting when I walked in the door, to the friendliness of the order taker, to the efficiency of the kitchen and the quality of the food, I came away with a respect for the management of this restaurant.

…I explained a little about Braxton-Bragg and gave (the manager) a business card and asked him to give me a call if he ever felt like a change.” Hickey related that the company had to
wait for the timing to be right, both for Braxton-Bragg and for Mr. Lynch. “We (later) extended an offer and he said he was ready for the next phase in his career.”

Darrell explained his philosophy of working with the public, “It doesn’t matter what service you do (whether in food service or stone industry), treat your customers like you know them: friends serving friends.” He feels that his professional life hasn’t changed very much, even though he is not working in restaurants any more, he still gets every chance to work with the public. The biggest difference is that, after decades of racing about handling all aspects of food service, he has become a “desk jockey,” working with customers while sitting in a chair.
“This took some getting used to. I really have to get up and move–I go for walks, and work out at home.”

But his wife Petra is happy to have him home at regular hours. After 30 years of managing restaurants, including several years working in military establishments in his wife’s native Germany, she is glad he no longer works 70- hour weeks.

Bill Hickey certainly is glad to have Darrell Lynch as part of his sales team. “We are very fortunate to have someone with the depth of experience he has. His exceptional customer service skills are of great value here at Braxton-Bragg and our customers enjoy talking with him very much!”